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Technical answers for your field engineers, wherever the job is

Manuals, fault codes, parts, job history and safety procedures – answered on the spot from any phone or tablet, so more jobs are fixed first time.

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"What does fault code E47 mean?"

"What torque setting does the HX-30 pump need?"

"Has this site had this problem before?"

"Is part RV-220 in stock?"

The challenge

Field engineers work alone, on site, often with limited signal and no time to search. When they need a manual, a fault code or the job history, they call the office or a senior colleague – and wait.

Knowledge is spread across PDF manuals, service bulletins, old job notes and the memories of experienced technicians. New engineers take months to become confident, and repeat visits cost time and money.

Customers expect the problem fixed on the first visit. Every return trip hurts satisfaction and margins.

What is Echo7?

Echo7 is an AI assistant for your field engineers and technicians that works from your own information. You give it technical manuals, service bulletins, fault code lists, safety procedures and job notes – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.

When an engineer asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.

And it goes beyond answers: it checks job history and parts availability, updates job sheets and alerts the office when a visit needs follow-up.

Discover the Echo7 AI Assistant

The results

With Echo7, engineers get technical answers in seconds on site, from any device. They diagnose faster, find the right part and close jobs without calling the office.

Service managers feel it too: fewer support calls, consistent procedures across the team and new engineers who become productive sooner.

The outcome: higher first-time fix rates, shorter jobs, fewer repeat visits and happier customers.

Curious how this would work for your team? Ask our assistant – it’s built on Echo7.

What Echo7 does for you

Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.

Answers from your own manuals

Every response comes from your approved manuals, bulletins and procedures for the exact model.

Job and site history

Integrations show previous visits, faults and parts used, so engineers start with context.

Parts and stock

Echo7 checks van and warehouse stock and orders parts within your rules.

Safety first

Safety procedures and permits are part of every relevant answer, never left out.

Faster onboarding

New engineers learn from your best technicians’ knowledge, captured in one place.

Built for the field

Works on phones and tablets, with short, clear answers for people on the move.

How Echo7 works behind the scenes

Every request follows the same governed path: Echo7 works out what the user needs – knowledge, live data or an action – and orchestrates the right components.

Understand

It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.

Retrieve

It searches your approved manuals, service bulletins, fault code lists and procedures for the relevant, up-to-date information.

Act

Agents and integrations check job history and stock, update job sheets and order parts – within the rules you set.

Respond

It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.

How it works in practice

From a fault code to a completed job, Echo7 supports your engineers in a single conversation.

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Try asking our assistant a similar question – for example: “Can Echo7 explain fault codes from our manuals?” or “Can it check parts availability?”

Step 1

An engineer asks: “The unit at this site keeps tripping – what should I check?”

Step 2

Echo7 lists the diagnostic steps from the manual and the site’s previous faults.

Step 3

It confirms the replacement part is in stock and adds it to the job.

Step 4

It updates the job sheet and flags a follow-up for the service manager.

Connects to the tools you already use

Echo7 works with your field service tools, so manuals and live job data come together.

Credentials are managed securely, each connection is a clear, testable, reusable agent, and new capabilities can be added at any time.
Explore Integrations and Agents

Field service management

Field service platforms for jobs, schedules and engineer notes.

ERP and stock

SAP, Microsoft Dynamics and similar systems for parts and van stock.

Documents

SharePoint, Google Drive and Dropbox keep manuals and bulletins in sync.

CRM

Salesforce and HubSpot for customer and site details.

Messaging

Microsoft Teams, WhatsApp and SMS, so engineers ask Echo7 from their phone.

Reporting

Power BI and your service data for fault trends and first-time fix rates.

In control, always

AI support shouldn’t mean losing control of your procedures and customer data. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to a senior engineer or service manager when a person is the better choice.

Access controls ensure each user sees only what they’re authorised to – commercial terms for managers only, for example, while engineers see technical content. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.

Have a question about security or data? Ask our assistant.

Agents, integrations and processes can be enabled, paused or replaced at any time.

See how Echo7 Workflows work

Why Echo7

More than a manual search. Echo7 combines technical knowledge, job data and actions in one experience – giving every engineer the support of your most experienced technician, on every job.

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Ask our assistant

Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.

Call +44 333 3584 877

We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.

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Frequently asked questions

Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.

How does Echo7 support my field engineers?

It answers from your approved manuals and procedures, adds job and stock data from your systems and updates job records.

What content can I use?

Technical manuals, service bulletins, fault code lists, safety procedures and job notes, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.

Does it work on a phone?

Yes. Engineers can use Echo7 on phones and tablets, through a web app or messaging channels.

Can it connect to our field service system?

Yes. With an integration, Echo7 can read job history and update job sheets.

Does it work in other languages?

Yes. It replies in each user’s own language, while working from the same approved content.

What if the assistant doesn’t know the answer?

It asks for clarification or passes the request to the right person, rather than guessing.

Is our data secure?

Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.

How quickly can we get started?

Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.

Help your engineers fix it first time

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