Patient Services Assistant
Hello! How can I help you today?
Joe
I’d like to move my physiotherapy appointment on Thursday. Is anything free next week?
Patient Services Assistant
Yes – there are slots on Tuesday at 9:15 and Wednesday at 14:30 with your physiotherapist, Sarah.
Joe
Tuesday at 9:15, please.
Patient Services Assistant
Echo7 is updating your appointment... Booking agent activated
Patient Services Assistant
Done. Your appointment is moved to Tuesday at 9:15. You’ll receive a confirmation and reminder by text.
What is Echo7?
Echo7 is an AI assistant for your healthcare organisation that works from your own information. You give it service information, appointment policies, preparation guides, staff procedures and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When a patient or staff member asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it books and changes appointments, sends preparation information, collects forms and passes anything clinical or urgent to your team.
Discover the Echo7 AI Assistant
The results
With Echo7, patients get clear answers on appointments, services and preparation in seconds, at any hour. Fewer calls reach reception, and more appointments are kept.
Your staff feel it too: shorter queues, fewer repetitive questions and instant access to approved policies and procedures.
The outcome: a better patient experience, fewer missed appointments, a calmer front desk and more time for care.
Curious how this would work for your organisation? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Approved, non-clinical answers
Echo7 answers from your approved service and admin information – it does not give medical advice.
Appointments made easy
Patients book, change and cancel appointments within your rules.
Preparation and aftercare information
Patients receive your approved instructions before and after their visit.
Clinical and urgent questions to people
Anything clinical or urgent is directed to your clinical team or emergency services.
Support for staff
Staff ask about policies, procedures and services during their shift.
Privacy built in
Access controls and protected data keep patient information secure.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved service information, appointment policies, preparation guides and staff procedures for the relevant, up-to-date information.
03
Act
Agents and integrations check availability, book and change appointments and send information – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of patient communication and data. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to your team when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – clinical procedures for qualified staff only, for example, while patients see approved service information. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a chatbot. Echo7 combines approved service information, live appointments and safe handover in one experience – giving every patient a helpful first point of contact.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
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AI news, practical ideas and Echo7 updates in one short email a week.
Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support healthcare organisations?
It answers patients’ non-clinical questions from your approved information, manages appointments and supports staff with policies and procedures.
02
Does Echo7 give medical advice?
No. Echo7 handles service and admin questions only and directs clinical or urgent questions to your clinical team or emergency services.
03
What content can I use?
Service information, appointment policies, preparation guides, staff procedures and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
04
Can it manage appointments?
Yes. With an integration, Echo7 can book, change and cancel appointments within your rules.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.