Telecoms Assistant
Hi! How can I help you today?
Joe
My broadband keeps dropping in the evenings.
Telecoms Assistant
There are no known issues in your area. Your line test shows the connection dropping 6 times since 7pm. Please restart your router and connect it to the master socket.
Joe
I’ve done that and it’s still dropping.
Telecoms Assistant
Echo7 is booking your engineer... Service agent activated
Telecoms Assistant
I’ve booked an engineer visit for Thursday between 8am and 1pm, and added 3 days’ service credit to your account. You’ll get a text the day before.
What is Echo7?
Echo7 is an AI assistant for your communications business that works from your own information. You give it product and tariff information, troubleshooting guides, network procedures, billing policies and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When a customer or agent asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it runs line and service checks, reports outages, books engineers, processes upgrades and passes complex cases to agents with full context.
Discover the Echo7 AI Assistant
The results
With Echo7, customers get fast answers and guided troubleshooting on any channel, at any hour. Many faults and requests are resolved without waiting for an agent.
Your teams feel it too: fewer repeat contacts, cases that arrive with test results and history, and agents with instant access to procedures and offers.
The outcome: lower cost to serve, faster fault resolution, more upgrades and less churn.
Curious how this would work for your business? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Accurate, approved answers
Every response comes from your approved product, tariff and troubleshooting information.
Guided troubleshooting
Echo7 walks customers through the right steps for their equipment and service.
Live service checks
Integrations check outages, line tests and account status in real time.
Upgrades and changes
Customers check eligibility, compare plans and upgrade within your rules.
Smooth handover
Complex faults reach agents with test results and steps already tried.
Support for agents
Agents ask Echo7 for procedures, offers and policies during calls and chats.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved product and tariff information, troubleshooting guides and network procedures for the relevant, up-to-date information.
03
Act
Agents and integrations run service checks, book engineers, apply credits and process upgrades – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of your customer communications and offers. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to an agent when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – retention offers and network data for authorised teams only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a chatbot. Echo7 combines product knowledge, live network and account data and actions in one experience – giving every customer fast, accurate support.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
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AI news, practical ideas and Echo7 updates in one short email a week.
Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support telecoms providers?
It answers customers from your approved information, runs service checks, books engineers and handles upgrades within your rules.
02
What content can I use?
Product and tariff information, troubleshooting guides, network procedures, billing policies and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
03
Can it handle outages?
Yes. Echo7 shares live outage information with every customer who asks, so your contact centre isn’t overwhelmed.
04
Can we resell Echo7 to our business customers?
Yes. Our partner programme covers reselling and white-label options.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.