Production Assistant
Hi! What can I help you with today?
Joe
Line 2 filler is showing alarm F-112. What do I do?
Production Assistant
F-112 means the fill nozzle sensor is blocked. Stop the line, clean the sensor lens with an approved wipe and reset the alarm. Lock-out procedure LO-04 applies.
Joe
Cleaned and reset, but the alarm is back.
Production Assistant
Echo7 is logging the issue... Maintenance agent activated
Production Assistant
I’ve raised maintenance request MR-4408 as priority 2 with the alarm history, and notified the shift engineer, Marco.
What is Echo7?
Echo7 is an AI assistant for your manufacturing business that works from your own information. You give it machine manuals, SOPs, quality procedures, work instructions, technical datasheets and safety rules – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When an operator, engineer or customer asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it logs maintenance requests, checks production and stock data, and answers customer questions on products and orders.
Discover the Echo7 AI Assistant
The results
With Echo7, operators and engineers find the right procedure, alarm fix or specification in seconds, on the floor. Downtime is shorter and work follows the current standard.
Managers feel it too: faster training, consistent quality, knowledge captured from experienced staff and customers who get technical answers without waiting.
The outcome: less downtime, less scrap, safer work and a more resilient operation.
Curious how this would work for your business? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Answers from your own documentation
Every response comes from your approved manuals, SOPs and quality procedures.
Faster fault recovery
Operators get alarm meanings and recovery steps instantly, with safety procedures included.
Maintenance requests logged
Echo7 records issues with machine, alarm and history details.
Live production data
Integrations add schedules, stock and maintenance plans to answers.
Training on the floor
New operators learn procedures by asking questions on the job.
Customer technical support
Customers and distributors get approved answers on specifications and orders.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved machine manuals, SOPs, quality procedures and work instructions for the relevant, up-to-date information.
03
Act
Agents and integrations log maintenance requests, check production and stock data and notify the right people – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of your procedures and production data. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to a shift engineer or supervisor when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – costs and customer pricing for managers only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a document search. Echo7 combines technical knowledge, live production data and actions in one experience – giving every operator the support of your most experienced engineer.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
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Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support manufacturers?
It answers from your approved manuals and procedures, logs maintenance requests and adds live production data.
02
What content can I use?
Machine manuals, SOPs, quality procedures, work instructions, technical datasheets and safety rules, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
03
Can it work on the factory floor?
Yes. Echo7 works on tablets, phones and shared terminals.
04
Can customers use it too?
Yes. You can give customers and distributors access to approved product and order information.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.