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Clear answers for citizens and staff, 24 hours a day

For councils, public bodies and government agencies – answer questions about services, eligibility, forms and deadlines, and give staff fast access to policies and procedures.

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Trusted by organisations that value knowledge

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"When is my bin collection?"

"Am I eligible for a parking permit?"

"How do I apply for a school place?"

"What documents do I need to register a birth?"

The challenge

Public bodies handle huge volumes of enquiries about services, eligibility, applications, payments and appointments. Contact centres are stretched and residents wait on hold for simple answers.

Policies and procedures are detailed and change often. Information is spread across websites, documents and departments, so people get passed around and staff spend time searching.

Residents expect the same quick, digital service they get elsewhere – while every answer must be accurate, accessible and fair.

What is Echo7?

Echo7 is an AI assistant for your public organisation that works from your own information. You give it service information, eligibility rules, policies, guidance notes, forms and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.

When a resident or member of staff asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.

And it goes beyond answers: it helps people find and complete the right form, books appointments, logs service requests and passes complex or sensitive cases to staff.

Discover the Echo7 AI Assistant

The results

With Echo7, residents get clear answers about services in seconds, at any hour, in their own language. Fewer calls reach the contact centre, and requests arrive complete.

Staff feel it too: shorter queues, consistent information across departments and quick access to policies and procedures.

The outcome: better access to services, lower cost to serve, more inclusive communication and more time for the people who need extra help.

Curious how this would work for your organisation? Ask our assistant – it’s built on Echo7.

What Echo7 does for you

Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.

Accurate, approved answers

Every response comes from your approved service information and policies.

Forms and applications

Echo7 explains eligibility and guides people to the right form.

Service requests logged

Residents report issues and request services, with the details your teams need.

Accessible and multilingual

Clear, plain-language answers in the resident’s own language.

Support for staff

Staff find policies, procedures and guidance quickly.

Sensitive cases to people

Vulnerable residents and complex cases are passed to trained staff.

How Echo7 works behind the scenes

Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.

Understand

It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.

Retrieve

It searches your approved service information, eligibility rules, policies and guidance notes for the relevant, up-to-date information.

Act

Agents and integrations log service requests, book appointments and route cases to the right department – within the rules you set.

Respond

It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.

How it works in practice

From a resident’s question to a logged request, Echo7 helps in a single conversation.

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Try asking our assistant a similar question – for example: “Can Echo7 answer questions about council services?” or “Can it help residents find the right form?”

Step 1

A resident asks: “There’s a broken streetlight on Park Road.”

Step 2

Echo7 collects the location and a photo.

Step 3

It logs the request with the highways team.

Step 4

The resident gets a reference number and updates on progress.

Connects to the tools you already use

Echo7 works with your systems, so answers and requests use live information.

Credentials are managed securely, each connection is a clear, testable, reusable agent, and new capabilities can be added at any time.
Explore Integrations and Agents

Case management

CRM and case management systems for requests and enquiries.

Bookings

Appointment systems for services and registrations.

Payments

Payment links for permits, fees and services within your processes.

Messaging channels

Your website, WhatsApp and social media from one assistant.

Documents

SharePoint and Google Drive keep policies and guidance in sync.

Your team

Microsoft Teams or email for handover to the right department.

In control, always

AI support shouldn’t mean losing control of public information and resident data. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to a member of staff when a person is the better choice.

Access controls ensure each user sees only what they’re authorised to – internal procedures for staff only, for example, while residents see public guidance. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.

Have a question about security or data? Ask our assistant.

Agents, integrations and processes can be enabled, paused or replaced at any time.

See how Echo7 Workflows work

Why Echo7

More than a chatbot. Echo7 combines your service knowledge, live information and actions in one experience – giving every resident clear, accessible answers at any hour.

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Ask our assistant

Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.

Call +44 333 3584 877

We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.

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AI news, practical ideas and Echo7 updates in one short email a week.

Frequently asked questions

Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.

How does Echo7 support public sector organisations?

It answers residents from your approved information, helps with forms and requests, and supports staff with policies and procedures.

What content can I use?

Service information, eligibility rules, policies, guidance notes, forms and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.

Is it accessible?

Echo7 gives plain-language answers in the resident’s own language, and works on any device.

How are vulnerable residents handled?

You define the signals and rules, and Echo7 passes those conversations to trained staff.

Does it work in other languages?

Yes. It replies in each user’s own language, while working from the same approved content.

What if the assistant doesn’t know the answer?

It asks for clarification or passes the request to the right person, rather than guessing.

Is our data secure?

Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.

How quickly can we get started?

Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.

Give every resident clear answers, any time

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