Logistics Assistant
Hi! How can I help you today?
Joe
Where is consignment 4471-UK? It was due this morning.
Logistics Assistant
Consignment 4471-UK was delayed at the Leeds hub due to a vehicle fault. It’s now on vehicle 12 and expected between 2pm and 4pm today.
Joe
The site closes at 3pm. Can it be delivered tomorrow morning instead?
Logistics Assistant
Echo7 is updating the delivery... Tracking agent activated
Logistics Assistant
Done. Delivery is rebooked for tomorrow between 8am and 10am, and the driver and depot have been updated.
What is Echo7?
Echo7 is an AI assistant for your logistics business that works from your own information. You give it service guides, delivery procedures, customs guidance, site information, safety rules and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When a customer, driver or colleague asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it checks tracking and delivery status, rebooks deliveries, books collections and passes exceptions to your team.
Discover the Echo7 AI Assistant
The results
With Echo7, customers get live tracking answers and make changes themselves, on any channel, at any hour. Customer service handles far fewer “where is it?” calls.
Drivers and depot teams feel it too: instant answers on procedures and sites, fewer calls to the office and clear instructions during disruption.
The outcome: lower cost to serve, fewer failed deliveries, happier customers and a team that focuses on exceptions.
Curious how this would work for your business? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Live tracking answers
Integrations with your TMS show consignment status and ETAs in real time.
Self-service changes
Customers rebook deliveries, change addresses and book collections within your rules.
Customs and documentation
Echo7 explains documentation requirements from your approved guidance.
Support for drivers
Drivers ask about sites, procedures and safety from their phone.
Disruption updates
Share delay information with every customer who asks, without overwhelming your team.
Exceptions to people
Damage claims, complaints and complex cases go to your team with full details.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved service guides, delivery procedures, customs guidance and site information for the relevant, up-to-date information.
03
Act
Agents and integrations check tracking, rebook deliveries, book collections and update drivers – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of your customer communications and operations. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to a customer service agent when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – rates and contract terms for authorised staff only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a tracking bot. Echo7 combines logistics knowledge, live consignment data and actions in one experience – giving every customer and driver fast, accurate answers.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
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AI news, practical ideas and Echo7 updates in one short email a week.
Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support logistics companies?
It answers customers and drivers from your approved information, uses live tracking data and handles changes and bookings within your rules.
02
What content can I use?
Service guides, delivery procedures, customs guidance, site information, safety rules and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
03
Can it connect to our TMS?
Yes. With an integration, Echo7 can check consignments, rebook deliveries and book collections.
04
Can drivers use it?
Yes. Drivers can ask about sites, procedures and deliveries from their phone.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.