Visitor Assistant
Hi! How can I help you plan your visit?
Joe
Are dogs allowed at the park, and can we book a pitch for this weekend?
Visitor Assistant
Yes – dogs are welcome on a lead, with a £5 nightly charge. There are 3 hard-standing pitches with electric hook-up free on Friday and Saturday night.
Joe
Great, book one for 2 adults, 2 children and a dog.
Visitor Assistant
Echo7 is booking your pitch... Booking agent activated
Visitor Assistant
Booked! Pitch 14 is yours for Friday and Saturday. Your confirmation and arrival guide are on their way by email.
What is Echo7?
Echo7 is an AI assistant for your venue, park or attraction that works from your own information. You give it visitor guides, ticket information, event schedules, accessibility details, park rules and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When a visitor or team member asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it sells tickets and books stays, shares live updates on events and closures, and passes special requests to your team.
Discover the Echo7 AI Assistant
The results
With Echo7, visitors get clear answers before and during their visit, on any channel and in their language. Bookings and ticket sales happen even outside office hours.
Your team feels it too: fewer repetitive calls on busy days, accurate live information everywhere and more time for visitors on site.
The outcome: more bookings, smoother event days, better reviews and visitors who arrive prepared and happy.
Curious how this would work for your business? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Answers visitors can trust
Every response comes from your approved guides, rules and event information, including accessibility details.
Tickets and bookings
Echo7 sells tickets, books pitches and stays, and handles changes within your rules.
Live updates
Share opening changes, weather alerts, event times and closures the moment they happen.
Every language, every channel
Visitors ask on your website, WhatsApp or social media and get answers in their own language.
Guided visits
Echo7 recommends routes, exhibits, activities and food options based on visitor interests.
Support for your team
Staff and volunteers ask Echo7 about procedures, facilities and events during a shift.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved visitor guides, ticket information, event schedules and park rules for the relevant, up-to-date information.
03
Act
Agents and integrations check availability, sell tickets, take bookings and send live updates – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of your visitor experience. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to your visitor services team when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – safety procedures and staff rotas for employees only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a chatbot. Echo7 combines visitor information, live availability and bookings in one experience – giving every visitor a friendly guide, from planning to departure.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
Get the weekly AI briefing
AI news, practical ideas and Echo7 updates in one short email a week.
Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support leisure and tourism businesses?
It answers visitors from your approved information, sells tickets and books stays, and shares live updates.
02
What content can I use?
Visitor guides, ticket information, event schedules, accessibility details, park rules and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
03
Can it sell tickets?
Yes. With an integration, Echo7 can check availability and sell tickets or take bookings.
04
Can it handle busy event days?
Yes. Echo7 answers any number of visitors at once, so peaks don’t create queues.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.