Industries

An AI assistant that answers your customers while you get on with the job

For trades, salons, barbers, cafés, restaurants and local shops – answer questions, take bookings and capture enquiries 24/7, without hiring extra staff.

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Trusted by organisations that value knowledge

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"Are you open on Sunday?"

"How much is a boiler service?"

"Can I book a table for four at 7pm?"

"Do you have this in a size 10?"

The challenge

When you run a small business, you’re usually the one doing the work – fixing the boiler, cutting hair, serving customers. Meanwhile the phone rings, messages pile up on WhatsApp and Instagram, and enquiries arrive after you’ve closed.

Most of those questions are the same few: opening hours, prices, availability, parking, what to bring. Answering them takes hours every week, and every missed call or late reply can be a customer who books somewhere else.

Hiring someone to cover the phones isn’t always possible, and customers now expect an answer straight away, at any time of day.

What is Echo7?

Echo7 is an AI assistant for your business that works from your own information. You give it your price list, menu, services, opening hours, policies and FAQs – PDF, Word, Excel, a web page or plain text – and it builds a knowledge base in minutes.

When a customer asks a question on your website, WhatsApp or social media, Echo7 finds the right answer and replies clearly, in their language. Every answer comes from your information rather than an AI model’s general knowledge, so it stays accurate and up to date.

And it goes beyond answers: it can take bookings, capture enquiries and quote requests, and pass anything urgent straight to you.

Discover the Echo7 AI Assistant

The results

With Echo7, customers get an answer in seconds, day or night, and you stop losing work to missed calls and slow replies.

You get time back too: routine questions are handled automatically, bookings and enquiries arrive with the details you need, and you only step in when it matters.

The outcome: more bookings and enquiries, fewer interruptions and a business that’s open for questions 24/7 – without extra staff.

Wondering how it would work for your business? Ask our assistant – it’s built on Echo7.

What Echo7 does for you

Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.

Answers from your own information

Prices, services, menus and opening hours come straight from what you upload. Change a price once and every answer updates.

Bookings and enquiries

Echo7 takes appointments and table bookings, or collects job details and photos for a quote, then sends everything to you.

Every channel in one place

The same assistant answers on your website, WhatsApp, Facebook and Instagram, so no message gets missed.

Open 24/7

Customers get a reply at 10pm on a Sunday as quickly as at 10am on a Monday, and you wake up to new bookings.

Set up in an afternoon

No technical skills needed. Upload what you already have, test the answers and add the chat to your website.

Knows when to hand over

Complaints, urgent jobs and anything unusual are passed to you with the full conversation, so nothing gets lost.

How Echo7 works behind the scenes

Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.

Understand

It works out what the customer is asking, even when they phrase it casually or make a typo.

Retrieve

It finds the answer in your price list, services, menu or policies, so it always reflects how you work.

Act

Agents check your availability, take a booking or collect the details for a quote – within the rules you set.

Respond

It replies clearly in the customer’s language and lets you know when a person needs to take over.

How it works in practice

From a late-night message to a confirmed booking, Echo7 looks after your customer in a single conversation.

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Try asking our assistant a similar question – for example: “Can Echo7 take bookings for my salon?” or “Can it answer WhatsApp messages for my business?”

Step 1

A customer messages at 10pm: “My boiler’s stopped working – can someone come tomorrow?”

Step 2

Echo7 explains your call-out charge and asks for their address, boiler make and a photo.

Step 3

It checks your availability and offers the first free slot.

Step 4

The job details land in your inbox and the customer gets a confirmation.

Connects to the tools you already use

Echo7 works with the apps small businesses rely on, so bookings and enquiries go straight where you need them.

Credentials are managed securely, each connection is a clear, testable, reusable agent, and new capabilities can be added at any time.
Explore Integrations and Agents

Your website

Add the chat to any website, including WordPress, Wix and Squarespace, with a single line of code.

WhatsApp and social media

Answer customers on WhatsApp, Facebook Messenger and Instagram from one assistant.

Bookings and calendars

Connect your booking system or your Google or Outlook calendar so Echo7 offers real availability.

Email

Enquiries and quote requests arrive in your inbox with all the details and the full conversation.

Your documents

Upload price lists, menus and service guides, or link Google Drive or OneDrive to keep them in sync.

Your team

Hand conversations over to you or a colleague by email, WhatsApp or Microsoft Teams.

In control, always

An assistant should sound like your business and only say what you would say. Echo7 answers from the information you give it, asks for missing details and passes anything it isn’t sure about to you, rather than guessing.

You decide what it can do – answer questions only, or take bookings and collect quote requests too – and you can see every conversation. Customer details are handled securely and protected credentials keep your connected apps safe.

Change your prices, hours or services at any time, and Echo7 uses the new information straight away.

Have a question about security or data? Ask our assistant.

See how Echo7 Workflows work

Why Echo7

More than a chatbot. Echo7 answers questions, takes bookings and captures enquiries in one assistant – giving your small business the front desk of a much bigger one, at any hour.

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Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.

Call +44 333 3584 877

We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.

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Frequently asked questions

Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.

Is Echo7 suitable for a very small business?

Yes. It’s designed to be set up without technical skills, and it works just as well for a one-person business as for a team.

What information do I need to give it?

Your services and prices, opening hours, policies and common questions. A price list, menu or your website is usually enough to start.

Can it take bookings?

Yes. It can offer available times and take appointments or table bookings, or collect the details for you to confirm.

Which channels does it work on?

Your website, WhatsApp, Facebook Messenger and Instagram, all from the same assistant.

Does it work in other languages?

Yes. It replies in each customer’s own language, using the same information you provided.

What if the assistant doesn’t know the answer?

It asks for clarification or passes the conversation to you, rather than guessing.

Is my customers’ data secure?

Yes. Conversations and customer details are protected, and access to your account is controlled.

How quickly can I get started?

Most businesses are up and running in an afternoon. Start a free trial, upload your information and test it. Or ask our assistant anything first.

Answer every customer, even when you’re busy

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