Channels
Wherever your customers are
One AI assistant, trained once, available on your website, WhatsApp, email and API – with the same knowledge and the same quality of answer everywhere.
One assistant, every channel
Train your assistant once and publish it wherever people want to ask.
The assistant on this site is the website channel – try it now. The same intelligence can answer on WhatsApp, by email and through an API.
01
Website
A floating chat button on every page, a chat panel embedded where you choose, or a direct link to share.
02
WhatsApp
Customers chat with your assistant on WhatsApp, and field teams send photos, documents and voice notes.
03
Email
Connect a mailbox and Echo7 replies to incoming emails automatically – or receives documents for processing.
04
API and apps
Bring the assistant into your own applications, portals and software through the API.
What you can do on each channel
Every channel uses the same knowledge, agents and workflows – so answers and actions stay consistent.
Help on every page
A floating chat button lets visitors ask a question from anywhere on your website, in their own language.
Embedded help panels
Place the chat in a help centre, support page or portal, at the size and position you choose.
WhatsApp for customers
Answer questions, check orders and take bookings in the app your customers already use every day.
WhatsApp for field teams
Technicians and site staff send photos of job sheets, documents and voice notes – Echo7 reads them and turns them into data.
Automatic email replies
Incoming emails become questions to your assistant, with limits and filters to prevent loops and unwanted replies.
Documents by email
A dedicated mailbox receives invoices, delivery notes and reports for Intelligent Document Processing, with optional receipt confirmations.
See it on your channels
Book a demo and we’ll show you how Echo7 works on your website, WhatsApp and email – using your own content.
What to expect
A live walkthrough of the channels that matter to you, with time for your questions. No obligation.
Channel questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
Do I need a separate assistant for each channel?
No. The same assistant, with the same knowledge, agents and workflows, can answer on your website, WhatsApp, email and API.
02
How do I add the assistant to my website?
Copy the integration script into your website to add a floating chat button, use the iframe code to embed it in a page, or share the direct link. See our guide.
03
What do I need to connect WhatsApp?
A WhatsApp app created in Meta’s developer platform and a phone number that isn’t registered in the WhatsApp app. Our step-by-step guide walks you through it.
04
Can Echo7 reply to emails automatically?
Yes. Connect a mailbox and choose whether it should answer emails or receive documents for IDP. Limits per sender and per conversation prevent reply loops.
05
Which languages are supported?
The assistant understands questions in your users’ languages and can answer in the same language or one you choose, from ten response languages.