Product Support Assistant
Hi! What can I help you with today?
Joe
How do I set up single sign-on with Azure AD in version 8.2?
Product Support Assistant
In 8.2, go to Admin › Security › SSO, choose Microsoft Entra ID and enter your tenant ID and client secret. Here’s the full guide with screenshots.
Joe
We’re getting an “invalid redirect URI” error.
Product Support Assistant
Echo7 is creating your support case... Support agent activated
Product Support Assistant
The redirect URI must match exactly, including the trailing slash. I’ve also opened support case SUP-2290 with your configuration details in case you need more help.
What is Echo7?
Echo7 is an AI assistant for your software business that works from your own information. You give it product documentation, release notes, implementation guides, API references, known issues and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When a customer, consultant or developer asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it creates support cases, checks client configurations, drafts implementation notes and routes complex issues to the right specialist.
Discover the Echo7 AI Assistant
The results
With Echo7, customers and consultants get version-specific answers in seconds. Fewer tickets reach support, and the ones that do arrive with full details.
Your teams feel it too: faster implementations, consultants who find answers without interrupting senior colleagues and documentation that is finally used.
The outcome: lower support costs, faster onboarding, happier customers – and a fast route to adding AI to your own products.
Curious how this would work for your business? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Answers from your documentation
Every response comes from your approved docs, release notes and guides, for the right version.
Better support cases
Cases are created with the version, configuration, error and steps already tried.
Implementation support
Consultants find configuration steps, best practices and client details instantly.
Release communication
Customers ask what’s new or changed and get clear, approved answers.
AI in your products
Embed an Echo7 assistant in your own software, trained on your product knowledge.
Partner options
Resell Echo7 or offer it white-label through our partner programme.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved product documentation, release notes, implementation guides and API references for the relevant, up-to-date information.
03
Act
Agents and integrations create support cases, check client configurations and route issues – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of your product knowledge and customer data. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to a specialist when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – internal roadmaps and customer configurations for authorised teams only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a support bot. Echo7 combines product knowledge, live customer data and actions in one experience – helping you support customers better and bring AI into your own products faster.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
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AI news, practical ideas and Echo7 updates in one short email a week.
Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support software companies?
It answers customers and consultants from your documentation, creates better support cases and can be embedded in your products.
02
Can answers be version-specific?
Yes. You can organise content by version and product, and Echo7 answers for the right one.
03
Can we embed Echo7 in our software?
Yes. Echo7 can be embedded in your application, and our partner programme covers resale and white-label options.
04
What content can I use?
Product documentation, release notes, implementation guides, API references, known issues and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.