Teams

Fast, accurate answers for every customer, on every channel

Order questions, returns, troubleshooting and account updates – resolved in one conversation, 24/7, while your agents focus on the cases that need a person.

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"Where is my order?"

"How do I return an item?"

"My device won’t switch on – what should I do?"

"Can I change my appointment to Friday?"

The challenge

Customer service teams answer the same questions every day: where’s my order, how do I return this, why isn’t it working, can I change my booking. Volumes spike after campaigns and outside office hours, and queues grow.

Answers are spread across help articles, policies, product manuals and several systems. New agents take weeks to become confident, and customers get different answers depending on who replies.

Customers now expect instant help on the channel they choose – and they ask AI tools first. If your answers aren’t fast and accurate, they’ll go to a competitor.

What is Echo7?

Echo7 is an AI assistant for your customer service team that works from your own information. You give it help articles, policies, product manuals, troubleshooting guides and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.

When a customer or agent asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.

And it goes beyond answers: it checks orders and accounts, starts returns, books appointments and passes complex cases to an agent with the full conversation.

Discover the Echo7 AI Assistant

The results

With Echo7, customers get accurate answers in seconds on your website, WhatsApp and social channels, at any hour. Routine requests are resolved without waiting for an agent.

Your team feels it too: fewer repetitive contacts, cases that arrive with full context and new agents who find the right answer from day one.

The outcome: shorter waiting times, higher satisfaction, lower cost per contact and a team that spends its time where people matter most.

Curious how this would work for your team? Ask our assistant – it’s built on Echo7.

What Echo7 does for you

Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.

Answers customers can trust

Every response comes from your approved help content and policies, so customers get the same accurate answer every time.

Orders, bookings and accounts

Integrations check order status, bookings and account details, and handle changes within your rules.

Smooth handover to agents

Complex or sensitive cases go to a person with the full conversation and details, so customers never repeat themselves.

Support for your agents

Agents ask Echo7 for the right policy or troubleshooting step while they help a customer.

Every channel, one knowledge base

Website, WhatsApp, Facebook, Instagram and email all use the same answers.

Insights from every conversation

See the most common questions and issues, and spot gaps in your help content.

How Echo7 works behind the scenes

Every request follows the same governed path: Echo7 works out what the user needs – knowledge, live data or an action – and orchestrates the right components.

Understand

It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.

Retrieve

It searches your approved help articles, policies, manuals and troubleshooting guides for the relevant, up-to-date information.

Act

Agents and integrations look up orders and accounts, start returns, book appointments or create cases – within the rules you set.

Respond

It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.

How it works in practice

From a customer’s question to a resolved request, Echo7 handles the conversation – and knows when to involve your team.

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Try asking our assistant a similar question – for example: “Can Echo7 answer customer questions on WhatsApp?” or “Can it check order status?”

Step 1

A customer asks: “I want to return a pair of shoes that don’t fit.”

Step 2

Echo7 checks the order and confirms it’s within your returns policy.

Step 3

It creates the return and sends the customer a label and instructions.

Step 4

If anything is unusual, it passes the case to an agent with all the details.

Connects to the tools you already use

Echo7 works inside your customer service stack, so answers and actions use live data.

Credentials are managed securely, each connection is a clear, testable, reusable agent, and new capabilities can be added at any time.
Explore Integrations and Agents

Helpdesk

Zendesk, Freshdesk and Salesforce Service Cloud for cases and handover to agents.

Orders and e-commerce

Shopify, WooCommerce and your ERP for order status, returns and stock.

CRM

HubSpot, Salesforce and Microsoft Dynamics for customer history and account details.

Bookings

Booking and calendar systems for appointments and changes.

Messaging channels

Your website, WhatsApp, Facebook Messenger and Instagram from one assistant.

Knowledge

SharePoint, Google Drive and your help centre keep content in sync automatically.

In control, always

AI support shouldn’t mean losing control of your customer experience. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to an agent when a person is the better choice.

Access controls ensure each user sees only what they’re authorised to – refund limits and internal notes for supervisors only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.

Have a question about security or data? Ask our assistant.

Agents, integrations and processes can be enabled, paused or replaced at any time.

See how Echo7 Workflows work

Why Echo7

More than a support chatbot. Echo7 combines your knowledge, live customer data and actions in one experience – giving every customer fast, accurate help and every agent better support.

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Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.

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We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.

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Frequently asked questions

Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.

How does Echo7 support my customer service team?

It answers customers from your approved help content, uses live data to check orders and bookings, and hands complex cases to your agents.

What content can I use?

Help articles, policies, product manuals, troubleshooting guides and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.

Can it hand over to a person?

Yes. When a case needs an agent, Echo7 passes it on with the full conversation, through your helpdesk or chosen channel.

Which channels does it work on?

Your website, WhatsApp, Facebook Messenger, Instagram and email, all from the same assistant.

Does it work in other languages?

Yes. It replies in each user’s own language, while working from the same approved content.

What if the assistant doesn’t know the answer?

It asks for clarification or passes the request to the right person, rather than guessing.

Is our data secure?

Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.

How quickly can we get started?

Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.

Give every customer fast, accurate answers

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