Virtual Concierge
Good evening! How can I help with your stay?
Joe
What time is breakfast served tomorrow?
Virtual Concierge
Breakfast is served from 7:00 to 10:30 in the garden restaurant. Would you like it in your room instead?
Joe
Yes please, for 2 at 8am.
Virtual Concierge
Echo7 is sending your request... Room service agent activated
Virtual Concierge
All set! Breakfast for 2 will be delivered to room 214 at 8:00 tomorrow.
What is Echo7?
Echo7 is an AI assistant for your hotel, restaurant or pub that works from your own information. You give it menus, allergen information, room guides, policies, event details and local recommendations – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When a guest or team member asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it takes table and room service bookings, handles guest requests, shares offers and passes anything urgent to your team.
Discover the Echo7 AI Assistant
The results
With Echo7, guests get instant answers before, during and after their visit, on any channel and in their language. Bookings and requests are captured even when you’re busy or closed.
Your team feels it too: fewer repetitive calls and messages, clear requests with all the details, and more time for the guests in front of them.
The outcome: more direct bookings, better reviews, smoother operations and a guest experience that feels personal at every hour.
Curious how this would work for your business? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Answers guests can trust
Every response comes from your approved menus, policies and guides, including allergen information.
Bookings and requests
Echo7 takes table bookings, room service orders and housekeeping requests within your rules.
Every language, every channel
Guests ask on your website, WhatsApp or social media and get answers in their own language.
Upsell at the right moment
Echo7 suggests upgrades, packages and offers when they’re relevant to the guest.
Support for your team
Staff ask Echo7 about procedures, menus and events during a shift.
Urgent issues to people
Complaints, problems and special requests go straight to your team with the full conversation.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved menus, room guides, policies and event information for the relevant, up-to-date information.
03
Act
Agents and integrations check availability, take bookings and send requests to the right team – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of your guest experience. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to your team when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – internal procedures and staff rotas for employees only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a chatbot. Echo7 combines your guest information, live availability and requests in one experience – giving every guest a personal concierge, at any hour.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
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AI news, practical ideas and Echo7 updates in one short email a week.
Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support hospitality businesses?
It answers guests from your approved information, takes bookings and requests, and hands special cases to your team.
02
What content can I use?
Menus, allergen information, room guides, policies, event details and local recommendations, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
03
Can it take bookings?
Yes. With an integration, Echo7 can check availability and take table, room service or other bookings.
04
Can it handle allergen questions?
It answers from your approved allergen information and advises guests to confirm with staff when needed.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.