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Instant IT support for every employee, around the clock

Password resets, how-to questions, access requests and ticket updates – handled in one conversation, so your IT team can focus on the work that matters.

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"How do I set up my email on a new phone?"

"Can I get access to the finance shared drive?"

"Is Microsoft Teams down?"

"What’s the status of my laptop request?"

The challenge

IT teams spend a large share of their day on repetitive requests: password resets, VPN problems, printer set-up, software access and “how do I…?” questions. Each one is quick, but together they bury the service desk.

Answers live in knowledge base articles nobody reads, old emails and the heads of a few experienced engineers. Employees wait in a queue for simple help, and urgent issues get stuck behind routine tickets.

Meanwhile people already ask AI tools for help. Without approved guidance, they may follow advice that doesn’t fit your systems or security policies.

What is Echo7?

Echo7 is an AI assistant for your IT team and employees that works from your own information. You give it IT guides, how-to articles, security policies, onboarding checklists and service catalogues – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.

When an employee asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.

And it goes beyond answers: it checks service status, opens and updates tickets, collects the details your engineers need and routes requests to the right team.

Discover the Echo7 AI Assistant

The results

With Echo7, employees get answers to everyday IT questions in seconds, at any hour. Simple issues are solved without a ticket, and the rest arrive with all the details already collected.

Your IT team feels it too: fewer repetitive requests, cleaner tickets, faster onboarding and more time for projects, security and improvements.

The outcome: shorter queues, faster resolution, happier employees and a service desk that scales without extra headcount.

Curious how this would work for your team? Ask our assistant – it’s built on Echo7.

What Echo7 does for you

Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.

Answers from your own IT guides

Every response comes from your approved how-to articles and policies, so employees follow the right steps for your systems.

Tickets with the details included

When an issue needs a person, Echo7 opens a ticket with the device, error and steps already tried.

Access and software requests

Employees request access or software in a conversation, and Echo7 follows your approval process.

Service status in real time

Integrations show known outages and maintenance, so people know straight away if the problem is on your side.

Faster onboarding

New starters get set-up guides, accounts information and first-week checklists from day one.

Security built in

Echo7 follows your security policies, never asks for passwords and passes sensitive requests to your team.

How Echo7 works behind the scenes

Every request follows the same governed path: Echo7 works out what the user needs – knowledge, live data or an action – and orchestrates the right components.

Understand

It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.

Retrieve

It searches your approved IT guides, how-to articles, policies and service catalogues for the relevant, up-to-date information.

Act

Agents and integrations check service status, open or update tickets and start approval workflows – within the rules you set.

Respond

It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.

How it works in practice

From a “how do I…?” question to a resolved issue, Echo7 supports your employees in a single conversation.

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Try asking our assistant a similar question – for example: “Can Echo7 answer IT helpdesk questions?” or “Can it create tickets in our service desk?”

Step 1

An employee asks: “My laptop won’t connect to the office printer.”

Step 2

Echo7 finds the right guide for that printer model and walks them through it.

Step 3

If the problem remains, it collects the device details and error message.

Step 4

It opens a ticket for the service desk and tells the employee what happens next.

Connects to the tools you already use

Echo7 works with your IT tools, so answers, tickets and status updates are one question away.

Credentials are managed securely, each connection is a clear, testable, reusable agent, and new capabilities can be added at any time.
Explore Integrations and Agents

Service desk

ServiceNow, Jira Service Management and Freshservice for creating and updating tickets.

Identity and access

Microsoft Entra ID and Google Workspace for access requests and account information.

Knowledge

SharePoint, Confluence and Google Drive keep IT guides and policies in sync.

Monitoring and status

Status pages and monitoring tools to share known outages and maintenance windows.

Collaboration

Microsoft Teams and Slack, so employees get help where they already work.

Device management

Microsoft Intune and similar tools for device and software information.

In control, always

AI support shouldn’t mean losing control of your systems and security. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to your service desk when a person is the better choice.

Access controls ensure each user sees only what they’re authorised to – admin procedures for IT staff only, for example, while employees see self-help guides. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.

Have a question about security or data? Ask our assistant.

Agents, integrations and processes can be enabled, paused or replaced at any time.

See how Echo7 Workflows work

Why Echo7

More than an IT chatbot. Echo7 combines your IT knowledge, live status and service desk actions in one experience – giving every employee a helpful first line of support, at any hour.

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Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.

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We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.

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Frequently asked questions

Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.

How does Echo7 support my IT team?

It answers everyday questions from your approved IT guides, collects details for tickets and uses agents to check status or start requests.

What content can I use?

IT guides, how-to articles, policies, onboarding checklists and service catalogues, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.

Can it create tickets in our service desk?

Yes. With an integration, Echo7 can open, update and check tickets, including all the details your engineers need.

Will it ask employees for passwords?

No. Echo7 follows your security policies and directs sensitive actions, such as resets, through your approved process.

Does it work in other languages?

Yes. It replies in each user’s own language, while working from the same approved content.

What if the assistant doesn’t know the answer?

It asks for clarification or passes the request to the right person, rather than guessing.

Is our data secure?

Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.

How quickly can we get started?

Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.

Give every employee instant IT support

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