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Clear answers for energy customers and teams, around the clock

For energy suppliers, utilities, renewables and installers – answer questions on tariffs, bills, outages and installations, and support engineers and staff with instant technical knowledge.

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Trusted by organisations that value knowledge

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"Why is my bill higher this month?"

"Is there a power cut in my area?"

"How do I submit a meter reading?"

"How long does a solar panel installation take?"

The challenge

Energy companies handle huge volumes of contacts about bills, tariffs, meter readings, outages, connections and installations. Spikes come with price changes, bad weather and regulatory deadlines.

Products, regulations and technical standards are complex and change often. Contact centres and field teams need accurate answers quickly, and inconsistent information creates complaints and compliance risk.

Customers now expect instant, clear answers on any channel. When they can’t get them, they call – or switch supplier.

What is Echo7?

Echo7 is an AI assistant for your energy business that works from your own information. You give it tariff information, billing guides, outage procedures, technical manuals, regulations and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.

When a customer, agent or engineer asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.

And it goes beyond answers: it checks accounts and usage, reports outages, books installations and engineer visits, and passes complaints and vulnerable customers to your team.

Discover the Echo7 AI Assistant

The results

With Echo7, customers get clear answers on bills, tariffs and outages in seconds, on any channel and at any hour. Routine requests are handled without waiting in a queue.

Your teams feel it too: fewer repetitive contacts during peaks, engineers with instant technical answers and consistent, compliant information everywhere.

The outcome: lower cost to serve, fewer complaints, faster installations and customers who trust you to keep them informed.

Curious how this would work for your business? Ask our assistant – it’s built on Echo7.

What Echo7 does for you

Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.

Clear, compliant answers

Every response comes from your approved tariff, billing and regulatory information.

Accounts and usage

Integrations show bills, usage and tariffs, so answers are specific to each customer.

Outage updates

Echo7 shares live outage information and estimated restoration times.

Installations and visits

It books surveys, installations and engineer visits within your rules.

Technical support for engineers

Engineers get instant answers from manuals and standards on site.

Vulnerable customers to people

Complaints and customers who need extra support are passed to trained staff.

How Echo7 works behind the scenes

Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.

Understand

It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.

Retrieve

It searches your approved tariff information, billing guides, technical manuals and regulations for the relevant, up-to-date information.

Act

Agents and integrations check accounts, report outages, change tariffs and book visits – within the rules you set.

Respond

It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.

How it works in practice

From a billing question to a resolved request, Echo7 supports customers and teams in a single conversation.

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Try asking our assistant a similar question – for example: “Can Echo7 explain energy bills to customers?” or “Can it share outage updates?”

Step 1

A customer asks: “I’m interested in a heat pump – what’s involved?”

Step 2

Echo7 explains suitability, costs, grants and the installation process.

Step 3

It collects property details and books a survey.

Step 4

The customer gets a confirmation, and your team receives the full details.

Connects to the tools you already use

Echo7 works with your energy systems, so answers use live account and network data.

Credentials are managed securely, each connection is a clear, testable, reusable agent, and new capabilities can be added at any time.
Explore Integrations and Agents

Billing and CRM

Your billing platform and CRM for accounts, usage and tariffs.

Network and outages

Outage management systems for live status and restoration times.

Field service

Field service platforms for surveys, installations and engineer visits.

Messaging channels

Your website, app, WhatsApp and social media from one assistant.

Documents

SharePoint and Google Drive keep tariffs, manuals and regulations in sync.

Helpdesk

Your contact centre tools for handover to agents.

In control, always

AI support shouldn’t mean losing control of your customer communications and compliance. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to a trained agent when a person is the better choice.

Access controls ensure each user sees only what they’re authorised to – pricing models and network data for authorised staff only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.

Have a question about security or data? Ask our assistant.

Agents, integrations and processes can be enabled, paused or replaced at any time.

See how Echo7 Workflows work

Why Echo7

More than a chatbot. Echo7 combines energy knowledge, live customer and network data and actions in one experience – giving every customer and team member clear answers, at any hour.

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Ask our assistant

Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.

Call +44 333 3584 877

We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.

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AI news, practical ideas and Echo7 updates in one short email a week.

Frequently asked questions

Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.

How does Echo7 support energy companies?

It answers customers from your approved information, uses live data for bills and outages, and supports agents and engineers.

What content can I use?

Tariff information, billing guides, outage procedures, technical manuals, regulations and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.

Can it handle peaks in demand?

Yes. Echo7 answers any number of customers at once during price changes, storms or outages.

How does it handle vulnerable customers?

You define the signals and rules, and Echo7 passes those customers to trained staff.

Does it work in other languages?

Yes. It replies in each user’s own language, while working from the same approved content.

What if the assistant doesn’t know the answer?

It asks for clarification or passes the request to the right person, rather than guessing.

Is our data secure?

Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.

How quickly can we get started?

Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.

Give every energy customer clear answers

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