Travel Assistant
Hi! Where would you like to go?
Joe
We’re looking for a family holiday in Greece in August, with a pool and short transfers.
Travel Assistant
I’ve found three family hotels within 30 minutes of the airport, all with pools. Kalimera Resort in Crete has a family suite for 7 nights from £2,450.
Joe
The Kalimera sounds great. Can you hold it?
Travel Assistant
Echo7 is holding your option... Booking agent activated
Travel Assistant
Done. The family suite is held for 48 hours, and I’ve emailed the details and booking link.
What is Echo7?
Echo7 is an AI assistant for your travel business that works from your own information. You give it trip descriptions, itineraries, booking terms, baggage rules, destination guides and FAQs – PDF, Word, PowerPoint, Excel, HTML, text or CSV – and it builds a searchable knowledge base.
When a traveller or agent asks a question in their own words and language, Echo7 finds the relevant approved information and replies clearly. This is retrieval-augmented generation (RAG): every answer is grounded in your own information rather than an AI model’s general knowledge, so it stays accurate and up to date.
And it goes beyond answers: it checks availability, holds and books trips, handles changes within your rules and passes complex requests to your team.
Discover the Echo7 AI Assistant
The results
With Echo7, travellers get helpful answers and personalised suggestions at any hour, on your website and messaging channels. More enquiries become bookings, even overnight.
Your team feels it too: fewer repetitive calls and emails, leads that arrive with all the details and more time for high-value bookings.
The outcome: higher conversion, faster responses, fewer missed enquiries and travellers who feel looked after before, during and after their trip.
Curious how this would work for your business? Ask our assistant – it’s built on Echo7.
What Echo7 does for you
Powered by Echo7’s core features: the AI Assistant, Integrations and Agents and Workflows. Want to see it in action? Ask our assistant a question now.
Answers travellers can trust
Every response comes from your approved trip information, terms and guides.
Personalised suggestions
Echo7 asks about dates, budget and interests, then recommends the right trips.
Bookings and changes
Integrations check availability, hold options and handle changes within your rules.
Help during the trip
Travellers ask about transfers, timings and local tips while they’re away.
Every language, every time zone
Answers in the traveller’s own language, 24/7.
Leads with full details
Complex requests reach your agents with dates, party size, budget and preferences.
How Echo7 works behind the scenes
Every conversation follows the same governed path. Echo7 works out what the guest needs – information, live availability or an action – and orchestrates the right components.
01
Understand
It interprets each request in the context of your organisation and the user’s role, so nobody needs to know which document or system holds the answer.
02
Retrieve
It searches your approved trip descriptions, itineraries, booking terms and destination guides for the relevant, up-to-date information.
03
Act
Agents and integrations check availability, hold and book trips and process changes – within the rules you set.
04
Respond
It composes a clear answer with next steps, in the user’s language, and hands over to a person when needed.
In control, always
AI support shouldn’t mean losing control of your products and customer experience. Echo7 follows governed workflows: it asks for missing information, applies your rules and handles uncertain cases through safe fallback paths – passing the request to a travel consultant when a person is the better choice.
Access controls ensure each user sees only what they’re authorised to – supplier rates and margins for your team only, for example. Assistants can have separate knowledge bases and integrations, escalations are traceable and credentials protected.
Have a question about security or data? Ask our assistant.
Agents, integrations and processes can be enabled, paused or replaced at any time.
See how Echo7 Workflows workWhy Echo7
More than a chatbot. Echo7 combines your travel knowledge, live availability and bookings in one experience – giving every traveller an expert consultant, at any hour.
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Ask our assistant
Prefer to ask? Open the assistant and ask how Echo7 would work for you – you’ll get an answer straight away.
Call +44 333 3584 877
We’re here to answer your questions, explore new ideas with you, and help find the solution that best fits your needs.
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Frequently asked questions
Didn’t find your answer? Ask our assistant – it’s trained on everything on this site.
01
How does Echo7 support travel businesses?
It answers travellers from your approved information, recommends trips and handles bookings and changes within your rules.
02
What content can I use?
Trip descriptions, itineraries, booking terms, baggage rules, destination guides and FAQs, in PDF, Word, PowerPoint, Excel, HTML, text or CSV.
03
Can it take bookings?
Yes. With an integration, Echo7 can check availability, hold options and complete bookings.
04
Can it help travellers during their trip?
Yes. Travellers can ask about transfers, timings and local information while they’re away.
05
Does it work in other languages?
Yes. It replies in each user’s own language, while working from the same approved content.
06
What if the assistant doesn’t know the answer?
It asks for clarification or passes the request to the right person, rather than guessing.
07
Is our data secure?
Yes. Access controls, separate knowledge bases and protected credentials keep sensitive information visible only to authorised users.
08
How quickly can we get started?
Quickly, with the material you already have. Start a free trial, upload your content and test it. Or ask our assistant anything first.